View our most frequently asked questions here.
Is this hand luggage suitcase suitable for all airlines?
Yes, this hand luggage suitcase meets the dimensions used by all airlines.
What should I do if my suitcase has been removed from the suitcase belt in a damaged condition?
If your suitcase has been removed from the suitcase belt in a damaged condition, it is important to take immediate action. Take photos of the damage and report it to the airline before leaving the airport. They will inform you of the steps you can take to file a claim and receive compensation for your damaged suitcase.
What is the maximum weight I can take with me in my hold luggage?
The maximum weight you can take with you in your hold luggage varies per airline, but on average this is around 20-23 kilograms. It is important to check the baggage regulations of your specific airline before traveling.
What is the warranty period for my suitcase?
We offer a 5-year warranty against manufacturing defects. Damage such as scratches, dents and color changes are part of use and are therefore not covered by the warranty conditions.
Is superficial aesthetic damage covered by the warranty?
No, scratches, dents and color changes are considered normal signs of use and are not covered by the warranty.
Do I always need a TSA combination lock?
Although the use of a TSA combination lock is not mandatory, it is highly recommended for international travel, especially to the US. If your luggage needs to be inspected and you don't have a TSA lock, this could lead to forced opening or even damaging your suitcase to access its contents. A TSA combination lock therefore offers peace of mind and convenience while traveling.
How do I set my combination lock code on my suitcase?
The suitcase contains instructions explaining how to set your personal code or watch the following video: https://www.instagram.com/reel/CufD_cTN2QO/?utm_source=ig_web_copy_link&igshid=MzRlODBiNWFlZA==
What laptop size is this bag suitable for?
This bag is suitable for laptops with a maximum screen size of 15.6 inches. A laptop with a screen size of 15.6 inches has dimensions of approximately 35.6 cm (width) x 22.7 cm (height).
Is the work bag big enough to carry my lunch?
Yes, our laptop bag has enough space to take your lunch box and drinking bottle.
Is the bag made of genuine leather?
Yes, our bags are made of high-quality cowhide with an LWG qualification. LWG stands for Leather Working Group and is an international standard for sustainable and responsible leather production. Our bags meet these strict standards.
What is the warranty on my leather bags and accessories?
Our warranty covers manufacturing defects that occur within one year of purchase. We will repair or replace the product free of charge.
Damage due to use is not covered by our warranty. This includes damage caused by normal wear and tear, improper use or accidents. We recommend following our care instructions to extend the life of your bag.
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